To me, protection is not just about selling a policy—it’s about being there when people need real support. One unforgettable case was when I helped a customer with a critical illness claim. Even though the policy was transferred to me and I wasn’t the original servicing agent, I guided them through every step until the claim was successfully settled. Seeing the relief and gratitude from that family reminded me why I chose this profession. For me, insurance is not just paperwork or numbers—it’s a responsibility to provide security, compassion, and trust in people’s most critical moments.